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Frequently Asked Questions
Some Technical Questions About Batteries
Click the VIEW MY ORDER link at the top right hand side of our site to check your orders status. If order status indicates "Packed/Loaded" then it was shipped and the system is awaiting a tracking number How do I change quantities or cancel an item in my order? You can edit / cancel /add and remove products before confirming your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. Currently most of our batteries are shipped directly from the factory in Hong Kong. The average delivery time to most places in the world (including the United States) is 7-14 days. Please note that this is only an average estimate though and in some cases it can take a little longer.
We know that for our US customers shipping
factory direct does take a little longer
then it might normally within the United
States. But if you don't mind waiting just a little longer for your battery, the
advantages are that you get some of the best
prices around, access to a huge selection of
batteries that are almost always in stock,
and batteries that are very fresh (haven't
been in storage for a long time, which can
be important).
Click the VIEW MY ORDER link at the top right hand side of our site to see your order status. Be sure that all of the items in your order have shipped already. If 14 days have past and your order never arrived, Please contact our customer service department for assistance An item is missing from my shipment. Please contact our Customer Service for assistance. We will reply to all customer inquiries within 1-2 business days excluding Weekends and legal US Holidays. My product was damaged in shipment. Megacapacity.com won't be responsible if mail carrier damages your product and optional insurance was not purchased. If you purchased optional insurance and your product arrived damaged Please contact our Customer Service for assistance. We will reply to all customer inquiries within 1-2 business days excluding Weekends and legal US Holidays. When will my backorder arrive? Please contact our Customer Service for assistance. We will reply to all customer inquiries within 1-2 business days excluding Weekends and legal US Holidays. If you feel that you have received the wrong product. Please contact our Customer Service for assistance. We will reply to all customer inquiries within 1-2 business days excluding Weekends and legal US Holidays. You need to answer with your email the following questions:1. Have you charged the battery for at least 12 hours before use ? 2. What model number have you received from us. Normally starts with CS... listing on the label/battery ? 3. Was brand and model of your device for which you intended to use the battery listed in our cataloge/ product description or cross-reference ? Do you supply installation instructions ? No, but many battery installation / replacement instructions are available on-line by searching web sites like Google, Yahoo, Msn etc. We do recommend to search Google.com to get the most results. Example searches: If your current device is "Garmin" and Model number is "c330" then try queries like " Install Garmin c330 Battery " or " Replace Garmin C330 Battery Video ". Does MegaCapacity.com charge any sales tax? Ans: No, we do not charge our customers any sales tax unless you reside in New York State.What will be the shipping and handling charges for regular delivery? Ans: Our shipping and Handling charges are always FREE unless you request optional methods.What will be the shipping and handling charges for expedited delivery? Ans: We currently do not provide expedited delivery option. Ans: To ensure customer satisfaction, if you are not completely satisfied with our products, within 30 days from your purchase date, we will refund and/or exchange your purchases. See also our Returns-RMA & Mega-Warranty Plan pages. All you have to do is to contact our customer support representative at returns@megacapacity.com to obtain a Return Authorization "RMA", and the address for return.Shipping and handling fees are non-refundable. Returning products must remain intact with original packaging. Original invoice must be included in the return package. Refunds will only be issued to the credit card used for original purchase. What kind of payment do you accept? Ans: We can offer payment method through the following credit cards: Visa, Mastercard, American Express, Discover, Diners & Paypal. Orders that are sent in through the post with cash payment, money order, etc. will not be processed and will be returned back to sender.What is your warranty for the products? Ans: Megacapacity.com warrant to the end-user customer that our products will be free from defects in materials and workmanship for 30 Days after the date of purchase by the customer, The manufacturer also provides One year Limited Warranty unless Mega-Warranty Plan option was purchased then we will handle all warranty claims.Can rechargeable batteries really manage 1000 times? Yes. But mostly only under laboratory conditions that often cannot be achieved under normal conditions. In what charging state are rechargeable batteries supplied? Rechargeable batteries are in principle charged during production to be able to check if they are functioning properly. The battery loses its charge, depending on how much time elapses from the production of a cell until it is sold at the shop. The rechargeable battery must be charged before it is used for the first time for at least 12 Hours before use ( Lithium, Polymer, NiCD, NiMH ) Should I take the batteries out of the device if not used for a longer period? Yes. There can still be a small current flowing in devices that have been switched off , and this can cause a deep discharge over a longer period of time that damages the battery and, in extreme cases, destroys it. How should a rechargeable battery be stored? The recommended temperature range for long-term storage is between +10°C and +30°C at a relative humidity of 50%. A normal refrigerator at +8°C can be used for extended periods of storage, since that minimizes the degree of self-discharge.
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